Archive for the ‘Uncategorized’ Category
7 bits of shocking data on travel and entertainment claims
Posted by: susiewest on: April 12, 2012
Maybe you’re not shocked by this but I am. Concur run an annual report on expense claims and how they are within or outside policy. They shared the results on a sharedserviceslink.com webinar today. The data this year showed some eye brow-raising results. The result found that: 1/ 10% of approved claims were outside the [...]
66 percent of e-invoicing projects behind schedule
Posted by: susiewest on: November 16, 2011
This week I interviewed Peter Lugli, Senior Director of Financial Solutions at the Ariba Network. Infront of an audience of over one hundred, I asked him about this views on the future of e-invoicing. In between my questions I put a total of eight polls to the attendees. Eager were we all to find out [...]
eInvoicing: the banks are on it
Posted by: susiewest on: September 20, 2011
This morning in Toronto I moderated a panel debate on the role that banks have to play in e-invoicing. You can imagine what the room looked like. For a start the panel was part of the huge Sibos conference which is in every bankers’ diary for 12 months. It was a room of 200 and [...]
Dilemma for one global shared services leader…
Posted by: susiewest on: September 8, 2011
I was speaking to one global shared services director this week about their top challenge at the moment. They mentioned interestingly that their strategy was first to establish quality in their service delivery, with cost reduction a secondary priority. This lead to their shared services being set up in high cost European and American locations. [...]
A customer experience manifesto
Posted by: Sandra on: August 1, 2011
Last week I uncovered a piece of shared-services gold: a customer satisfaction manifesto. Anybody involved in delivering centralised operations should read it. And most importantly, thanks to John Hall, Senior VP at DSM Business Support, you can now download it via our website. John mentioned his manifesto while I interviewed him for an article on [...]
sharedserviceslink.com celebrates with a bang
Posted by: Sandra on: July 21, 2011
To mark the end of a target-hitting financial year, the sharedserviceslink.com team spent a peaceful day in the Hertfordshire countryside, practicing our aim and shooting clay pigeons out of the sky. Luckily for local residents and wildlife, we were under the strict guidance of Alex, our hot-shot instructor. After a few test runs, we were [...]
Top tips from day one at SAP Control for VAT Compliance
Posted by: Sandra on: May 19, 2011
- In: Conference | SAP | Technology | Uncategorized | VAT compliance
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Ryan Ostilly, Commercial Director at Meridian International VAT Consulting, and our event’s co-chair, summed up the most practical pieces of advice shared yesterday by speakers and delegates. Partly exempt organisations (from Lars Gartenschlager, SAP) – there is new functionality in SAP’s enhancement pack 4. If any part of your business has VAT restrictions (eg, insurance, [...]
Changes to supply-chain structures and business flows present significant VAT risk
Posted by: Sandra on: May 18, 2011
- In: Conference | SAP | Uncategorized | VAT compliance
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Seventy tax and technology specialists travelled to London this morning for the first day of our SAP Control for VAT Compliance conference. With our usual mix of plenary sessions, roundtable discussions and impromptu Q&As, everyone was ready to share successes and challenges. Our delegates were keen. By the time registration opened at 8:30am, we’d already [...]
Accounts payable: it’s a jungle out there…
Posted by: Sandra on: May 18, 2011
When Matt and Susie said they were going to Fusion 2011 in Orlando, we didn’t realise the extent of the risks they would face. We knew that a trip to Florida could bring with it alligator encounters. We didn’t, however, anticipate that they would need rescuing from the accounts-payable jungle by Indiana Jones! Thank goodness [...]
The direction for North American shared services? Upbeat and value-driven
Posted by: Sandra on: May 6, 2011
The panel of speakers on our webinar yesterday couldn’t have been better placed to discuss the future direction for finance shared services and outsourcing in North America. Their pace and energy was matched by the audience’s contributions to poll questions that made this one of our most upbeat and knowledge-packed sessions this year. Deborah Kops [...]
