Posts Tagged ‘change management’
Matt Garrow-Fisher, our Head of Research, is attending Deloitte’s Annual Shared Services and Business Process Outsourcing. He has been sharing some valuable knowledge on twitter and we would like to do the same with our community via our Blog. Following are some highlights of what’s been said.
– Migration strategies: Most companies (51%) move to shared services Centre then standardise processes
– Many shared services centre are now looking at having 2 shared services Centre: 1 standardised, vanilla shared services Centre and 1 centre of excellence
– The tipping point for a final decision for site selection is down to the cooperation of the regional development agencies – this is key.
– Site selection: Corruption and operating environment need to be considered
– Access to location is key for shared services centre: employees need to commute, otherwise they may go to a better accessible competitor
On location selection
– 170 shared services centre location decisions were made over 2008-2011 in over 105 cities globally. Decisions based mainly around cities rather than countries.
– Top shared services centre destinations in 2008-11 were Dublin and Budapest.
– Top number of jobs created between 2008-2011 were from these countries: 1. India 2. US 3. The Philippines 4. Poland 5. China
– Ireland is known for being great at delivering on higher value activities.
– North America and West Europe are back in shared services Centre site popularity due to their capabilities to host CoEs and higher value-added activities
– Speaking in the right culture – ‘cultural speak’ and training on this is more important that having a good accent.
– H.R. skills / talent is the most important aspect of choosing a site if you want to move up the value chain
– Location is never fixed and usually shared services Centre move or expand every 5-7 years. This is due to scalability needs and sustainability
On change Management
– To enable change management: 1. Customer satisfaction 2. Ability to grow business through better buy-in and business engagement
– Deloitte global survey finds that 59% of shared services organisation have learnt that increased change management would have improved their shared services journey
– That will create, that will not forget” – people involved in the creation of your shared services organisation will take far more ownership of running it
– Site visits are the most effective way to connect with business units
– Governance: Performance metrics are the top part of a company’s governance structure (78%). “What gets measured gets done”
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- In: e-Invoicing | P2P | Purchase-to-Pay | Shared Services | Technology
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Technology fails to deliver a return on investment unless you manage change across the organisation.
It’s a statement any project implementation team in any function could make, which isn’t necessarily helpful if you’re in the middle of automating purchase to pay (P2P) and struggling with adoption. Nigel Chapman, Change Management Facilitator at ABB, a provider of power and automation technologies, revealed how he helped to transform P2P.
Speaking on today’s sharedserviceslink.com webinar with Basware, he told us how they not only increased ABB’s purchase-order-compliant invoices from 60% to over 99% but also achieved closer relations with its suppliers and internal businesses.
It’s worth taking note of ABB’s key lessons learnt for delivering a successful automation programme:
- Be clear in your communications about why changes are happening and provide a high-level route map for your P2P journey
- Change management is key
- Adopt a robust methodology
- Build and maintain stakeholder engagement and communication
- Deliver consistency in messages and actions
- Involving the supply chain management function was critical to our success
- Maintain commitment and be willing to dig deep and provide support during tough times
- Recognise that this is a journey and be prepared to work with changes that emerge as the project proceeds
Sound advice for all project managers.
If you missed the webinar, the recording of this session will be available on sharedserviceslink.com soon.
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